Quality Assurance / Certifications

Quality

QUALITY POLICY

  • Provide our customers with defect-free products at the most competitive prices that meets customer specifications and expectations
  • Ensure consistently high levels of customer satisfaction

In order to maintain a leading position in today’s competitive marketplace, and more importantly, excellence in customer satisfaction, a continuous emphasis on quality assurance is maintained at all levels of the organization. Zone Enterprises strives daily to continuously improve its quality system and is ISO9001:2008 certified. All products are launched and maintained using the Production Part Approval Process (PPAP).


Quality

QUALITY OBJECTIVES

  • Work diligently to understand customer needs and respond promptly and effectively
  • Conduct surveys regularly to gauge customer satisfaction and areas needing improvement
  • Ensure the ongoing control, monitoring and improvement of all processes and business systems
  • Educate, inform and hold employees accountable for performance; ensure they are well trained to develop and implement solutions based on customer requirements
  • Use numerous strategies to measure quality performance and foster a company culture that embraces continuous quality improvements
  • Maintain a quality assurance system in accordance with industry certification standards

 

 

ISO ISO

ISO 9001 CERTIFICATION

  • Our facilities in St. Louis, MO have been ISO9001 certified since 1998
  • Our suppliers are audited and are required to be ISO9001 certified